Have questions? Check Aximetria FAQ below or contact our support team via a contact form or Telegram
Have questions? Check Aximetria FAQ below or contact our support team via a contact form or Telegram

General questions
General questions
Q
How to get started with Aximetria?
A
You need to download the application, create a wallet and pass verification. After that, you can deposit funds, buy cryptocurrencies and order a payment card.
Q
How do I get verified?
A
Go to the Settings menu, choose Profile and fill in your personal data in the drop-down menu, upload required documents and click Verify.
Q
Why do I need to get verified?
A
At Aximetria, we have two main priorities: to create a great product and make it fully compliant with existent regulations. That's why we are compliant with the requirements for combating money laundering imposed on financial companies by the FINMA (Swiss financial regulator). Verifying basic customer information (KYC) helps Aximetria create a secure community of crypto owners.
Q
Is it possible to edit personal data that is already submitted verification?
A
Go to the Settings menu, choose Profile and click the Edit button. Then fill in all of your personal data in the drop-down menu again, upload required documents and click Apply Changes.
Q
Where does the Aximetria card work?
A
You can use your card in any place where VISA is accepted, including ATMs.
Q
Citizens of which countries can use the Aximetria card?
A
Aximetria cards can be issued for residents of Europe, CIS and the Middle East. You can find the full list of currently supported countries at aximetria.com.
Q
How do I get the Aximetria card?
A
You need to be fully verified to get the Aximetria card. Before you can issue the card you need to choose its currency, type and provide us with a delivery address. As soon as you pay for the issue of the card, the card will be dispatched to the address.

Wallet functionality
Wallet functionality
Q
How do I share my crypto address?
A
Go to the Wallet, click the QR-code icon, and in the drop-down menu click the Send Address button.
Q
How can I see my transactions?
A
Go to the Wallet menu, the list of transactions will appear below.
Q
How do I send cryptocurrency to another person?
A
Go to the Wallet menu, click the Send button. Fill in all the required fields. Finally, click the Send button.
Q
How do I receive or buy cryptocurrency?
A
Go to the Wallet menu, click the Receive button. Fill in all the required fields depending on chosen method and click the Receive button again.
Q
How do I get my card details?
A
Go to Cards menu and select Card Information menu.
Q
Where can I see cryptocurrency exchange rates?
A
Go to the Rates menu, select the currency pair and the period for which you want information, and the graph will be displayed automatically.
Q
How to restore your login, password or PIN?
A
Please contact Aximetria's support team.
Q
Why does Aximetria request for push notifications?
A
Push-notifications are used to inform you about the status of verification, the operations you performed and the confirmation of actions within the application.
Q
How do I change my phone number?
A
Go to Settings menu, select Change phone number submenu. Follow the instructions to change the phone number.
Q
How do I change my email address?
A
Go to Settings menu, select Change email address submenu. Follow the instructions to change the email address.
Q
Is it necessary to use PIN?
A
Yes, you have to use one of the authorisation methods, either PIN or Touch ID / Face ID as an alternative method.
Q
How do I change my account password?
A
Follow the instruction in the Setting menu: enter the old password, the new password and confirm it. Then you will need to enter the confirmation code sent to you via push or sms notification. The password must be at least 8 characters and contain upper- and lower-case letters, numbers and special symbols.


Q
Why is it necessary to use secret questions?
A
In case you forget your login details / password / PIN, you will need to contact Aximetria's support. To restore access to your Aximetria's account you will be required to answer the secret questions.


Q
How do I create an answer to secret questions?
A
Go to the Settings menu and follow the instructions in the Secret questions submenu.



Deleting Aximetria account
Deleting Aximetria account
Q
How to terminate Aximetria service and withdraw all of the remaining balance?
A
Go to Settings menu, select the Delete account submenu, click the Remove Account button and follow the instructions. You will need to enter the confirmation code sent to you via SMS and confirm your email address. As soon as you click the Remove account button the procedure of service termination will become irreversible. All fiat currencies will be converted to cryptocurrencies and the wallet with its private key will be exported and sent to your personal email.
Q
What happens with my Aximetria account after the account is deleted?
A
An encrypted PDF file with private keys will be sent to your email. The password for the PDF file is the same as the last password for your Aximetria account.

As soon as you access the PDF with private keys, all the information associated with your Aximetria account will be erased and Aximetria GmbH will no longer be responsible for your cryptocurrencies' safety and privacy.
Q
How do I report errors in the application or complain about the Aximetria service?
A
Please send all your comments about the service to support@aximetria.com. We will contact you as soon as we can, depending on the priority level of your issue.

You can use Telegram to contact our support team.

Still have questions? Contact us.
Still have questions? Contact us.
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Aximetria is a financial payment service that combines the traditional values of Swiss banks and the crypto ideology of personal asset management.
Aximetria is a financial payment service that combines the traditional values of Swiss banks and the crypto ideology of personal asset management.
Need help?
Check the FAQ or contact our support team.
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